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Customer Satisfaction Survey

Our aim is to provide you with the best possible service. Your assessment of our service is of utmost importance, and will help us understand exactly what we must do to satisfy your needs. Therefore, we would be grateful if you could fill in the following questionnaire.


COMMERCIAL ASPECT

A1. Communication times (sending quotes, offers, etc.)

good     satisfactory     unsatisfactory     poor     not applicable    


A2. Service and staff customer relations (competence, technical expertise, courtesy, etc.)

good     satisfactory     unsatisfactory     poor     not applicable    


A3. Clearness of communications with regards to products/services offered

good     satisfactory     unsatisfactory     poor     not applicable    


A4. Product line up

good     satisfactory     unsatisfactory     poor     not applicable    




ASPECTS OF SECURITY PRODUCT RANGE

B1. Technological innovation

good     satisfactory     unsatisfactory     poor     not applicable    


B2. Product quality

good     satisfactory     unsatisfactory     poor     not applicable    


B3. Design

good     satisfactory     unsatisfactory     poor     not applicable    


B4. Functionality

good     satisfactory     unsatisfactory     poor     not applicable    


B5. Price/Quality ratio

good     satisfactory     unsatisfactory     poor     not applicable    




ASPECTS OF FIRE PRODUCT RANGE

C1. Technological innovation

good     satisfactory     unsatisfactory     poor     not applicable    


C2. Product quality

good     satisfactory     unsatisfactory     poor     not applicable    


C3. Design

good     satisfactory     unsatisfactory     poor     not applicable    


C4. Functionality

good     satisfactory     unsatisfactory     poor     not applicable    


C5. Price/Quality ratio

good     satisfactory     unsatisfactory     poor     not applicable    




ASPECTS OF CUSTOMER SERVICE

D1. Observance of the agreed delivery terms?

good     satisfactory     unsatisfactory     poor     not applicable    


D2. What is the worst aspect of our Customer Service?



D3. What is the most satifactory aspect of our Customer Service?



D4. What aspect of our customer service could be improved?





Your full name (required):
Your email address (required):


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